Data Privacy and Cookie Policy

Introduction

At ibet, transparency is extremely important to us, and we take your privacy very seriously. We appreciate the trust you place in us when you provide your personal information, and we want to be clear about how we handle it.

This Privacy Notice explains how and why your personal information is collected when you use our website www.ibet.com and all its variants, including our mobile applications (“the Website”), why the information is processed, and how it is kept secure. We apply appropriate technical and organisational security measures and manage your personal information in accordance with applicable data protection laws.

This Privacy Policy applies to Claymore Group Limited, the operator of www.ibet.com. In this policy, Claymore Group Limited is referred to as “we”, “us”, or “our”.

What information do we collect about you?

Information you provide

We collect information that you voluntarily provide when using our services, for example when registering as an ibet customer. You cannot create an account without supplying the following mandatory details:

Contact details:

  • first name
  • surname
  • address
  • age
  • date of birth
  • gender
  • email address
  • phone number
  • postcode

Financial information:

To process online payments, we collect:

  • your banking details
  • transaction information (payments to and from your ibet account)

Due to anti–money laundering (AML) legislation, we are also required to request additional documentation, such as:

  • photographic identification
  • documents verifying the source of funds or wealth
  • proof of address (e.g., utility bill)
  • any other required documentation

Information we receive from third parties

We may combine the information you provide with data obtained from external sources, such as:

  • public registers
  • demographic information providers
  • specialised KYC service providers

Such information is collected only when required for regulatory compliance or legitimate business purposes.

Information collected automatically from your device

We and our third-party service providers may automatically collect technical information, including:

Through your browser or device:

  • IP address
  • device type
  • language settings
  • browser type

Through use of our app:

When you download and use our mobile application, we may collect:

  • timestamps for when the app connects to our servers
  • files and data downloaded by the app

For further details, please refer to our Cookie Policy.

How do we use your personal information?

We process your personal information strictly for the purposes outlined in this policy. Examples include:

Account creation and administration

  • registering and maintaining your account
  • verifying age and identity
  • assessing and preventing fraud

Providing services

  • administering games
  • notifying you of winnings or bonuses
  • delivering customer support

Communications

We may send:

  • service messages relating to your account
  • marketing communications (only with your explicit consent)

You may change your marketing preferences at any time under Account Settings → Marketing Preferences.

Analysis, research, and service improvements

Your personal information may be used to:

  • assess customer experiences
  • improve our services and products
  • evaluate promotional campaigns
  • develop and prioritise new features

We may also process personal information when required by law or for the support of legal or regulatory investigations.

What we do NOT do:

  • We do not sell your personal information to third parties.
  • We do not share your information for marketing purposes without your explicit consent.

Who may your information be shared with?

We may disclose your personal information to third parties for the following purposes:

Service providers (data processors)

Including:

  • telephone and SMS service providers
  • payment processors for deposits and withdrawals
  • anti-fraud and compliance service providers
  • user experience partners (only with consent)

Research and analytics partners

We may share data with specialised analytics organisations.
You may object to such processing at any time by contacting [email protected].

Government and regulatory bodies

We may disclose information when legally required, including to:

  • law enforcement
  • regulatory authorities
  • sports integrity organisations involved in preventing match fixing or other integrity breaches

We never disclose personal information for other purposes unless permitted by law or with your consent.

How long do we keep your information?

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy.

After your account is closed, we keep your information only to the extent required for:

  • compliance with legal obligations (e.g., taxation, AML)
  • regulatory record-keeping
  • dispute resolution

For more detailed retention information, please contact [email protected].

Security, identity checks, and fraud prevention

When you log in from a new device, we notify you for security reasons. We may collect:

  • device type
  • manufacturer
  • login timestamp
  • IP address
  • screen resolution
  • timezone
  • operating system

To strengthen sports integrity, ibet cooperates with the International Betting Integrity Association (IBIA) through our sportsbook provider Betsson.

Identity verification

We may verify your identity using:

  • SCHUFA Holding AG (identity verification only, no credit checks)
  • GB Group Plc
  • Iovation Inc.

We reserve the right to conduct security checks at any time, which may include reviewing:

  • identity
  • age
  • transactions
  • account activity

Processing is based on GDPR Article 6(1)(c) (legal obligation) and 6(1)(f) (legitimate interests).

Your rights

You have the right to:

  • request access to your personal information
  • ask for correction or deletion of inaccurate or incomplete data
  • object to certain processing, including profiling
  • request data portability
  • withdraw consent at any time
  • lodge a complaint with a supervisory authority

Some rights may be limited where legal obligations require continued processing (e.g., AML legislation).

External content and cookies

Our website may use JavaScript-based services from external providers. These providers may collect personal information about your visit. You may block these scripts by:

  • disabling JavaScript
  • using tools such as NoScript

Use of cookies

We use cookies for:

  • essential website functionality
  • performance analysis
  • personalisation
  • advertising purposes

Browser settings allow you to manage cookie preferences.

Types of cookies

  • Strictly necessary cookies
  • Performance cookies
  • Functionality cookies
  • Advertising cookies
  • Third-party cookies

External services used

For example:

  • Google Analytics (with IP anonymisation)
  • Iovation
  • Google APIs
  • Google Tag Manager

Data security

We apply technical and organisational measures to protect your personal information from:

  • unauthorised access
  • loss
  • misuse
  • alteration
  • destruction

Please note that email is not always a secure communication channel. You should send confidential information by post.

Who we are and how to contact us

Claymore Malta Ltd

Level 3 (Suite No. 3333)
Tower Business Centre
Triq It-Torri, Swatar
Birkirkara BKR 4013
Malta

Email: [email protected]
Data Protection Officer: [email protected]

Claymore Malta Ltd adheres to GDPR, including the principles of:

  • lawfulness, fairness, and transparency
  • purpose limitation
  • data minimisation
  • accuracy
  • storage limitation
  • integrity and confidentiality
  • accountability

Changes to this Privacy Policy

We may update this policy from time to time. When significant changes occur, we will:

  • post the updates on our website
  • notify you via email or message
  • request renewed consent where required

Version 2.1 – Date of issue: 06.03.2025

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